tyermalin Posted February 27, 2013 Share Posted February 27, 2013 HelloI have been experiencing crash on startup with Mumble since the last windows update for windows 7 64 bits Pro (KB2670838), alongside Firefox. After some research, it appears the problem is actually caused by the update. The temporary fix found for Mozilla Firefox is to disable hardware acceleration. Since Mumble crashes the exact same way (crash report when launched) and in the same context, I guess the temporary fix is the same. So is there a way to disable hardware acceleration for Mumble ?OS used : Windows 7 64 bits Prohttps://bugzilla.mozilla.org/show_bug.cgi?id=812683#c33 Quote Link to comment Share on other sites More sharing options...
Administrators hacst Posted February 28, 2013 Administrators Share Posted February 28, 2013 The linked bug doesn't read like it could apply directly to Mumble (crash in directx11 which we don't use and so on). Could you please provide us with more information on your crash. Meaning the exact error message and windows log entry? Quote Link to comment Share on other sites More sharing options...
tyermalin Posted February 28, 2013 Author Share Posted February 28, 2013 Hello,I am not at home atm so I cannot give you the exact text, but it occured when I started Mumble. Nothing would happen, except a Mumble error box poping saying something like "Mumble has crashed on startup. Would you like to submit an error report ? Please leave a comment on what happened. [Message field] Leave your e-mail if you want to be contacted ". So I did all of this (the e-mail is the same as my sourceforge account).I do not know if it helps, I can give you more details tonight. I will just need an explanation about how to find the "windows log entry". Quote Link to comment Share on other sites More sharing options...
tyermalin Posted March 2, 2013 Author Share Posted March 2, 2013 Hi,I tried 1.2.4 to see if it would change anything but it did not. Still the same crash. I sent the crash report.Before, I saw I could use Mumble "backward compatibility" with 1.2.3 but I guess it cannot be used to connect to distant servers. Quote Link to comment Share on other sites More sharing options...
Administrators kissaki Posted March 10, 2013 Administrators Share Posted March 10, 2013 The windows logs are in:Control Panel -> Administrative Tools -> Event Viewer(or simply run eventvwr.msc) Quote Link to comment Share on other sites More sharing options...
tyermalin Posted March 10, 2013 Author Share Posted March 10, 2013 Nom de l’application défaillante mumble.exe, version : 1.2.4.0, horodatage : 0x510d113b Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000 Code d’exception : 0xc0000005 Décalage d’erreur : 0x0072859c ID du processus défaillant : 0x10d0 Heure de début de l’application défaillante : 0x01ce1dc7d230b956 Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Mumble\mumble.exe Chemin d’accès du module défaillant: unknown ID de rapport : 165ffce7-89bb-11e2-aad2-bcaec5059210 and - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2013-03-10T19:45:41.000000000Z EventRecordID 1498226 Channel Application Computer Security - EventData mumble.exe 1.2.4.0 510d113b unknown 0.0.0.0 00000000 c0000005 0072859c 10d0 01ce1dc7d230b956 C:\Program Files (x86)\Mumble\mumble.exe unknown 165ffce7-89bb-11e2-aad2-bcaec5059210  I hope it will help... I miss talking to buddies ! Quote Link to comment Share on other sites More sharing options...
timothyv Posted March 14, 2013 Share Posted March 14, 2013 I too have been having SEVERE problems trying to get mumble to work. The last time I was able to successfully launch Mumble (1.2.3) was 2/28/2013 I've done the following to try and work around this error screen:1. uninstalled, rebooted, reinstalled, rebooted - still errored2. uninstalled, reinstalled- still errored3. uninstalled, installed 1.2.4- still errored4. Control panel/programs and apps doubleclicked mumble and Repaired (Windows 7 picks up there's something wrong) it finishes and then- still errors..Lather, rinse, repeat 8 more times. various combinations of actions above. Still errors.I've since tried going back to 1.2.3 and here's the latest error from the event log:Log Name: ApplicationSource: Application ErrorDate: 3/14/2013 5:02:50 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: Description:Faulting application name: mumble.exe, version: 1.2.3.0, time stamp: 0x4d603982Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000Exception code: 0xc0000005Fault offset: 0x90909090Faulting process id: 0x11b0Faulting application start time: 0x01ce20ff9c6d80e4Faulting application path: C:\Program Files (x86)\Mumble\mumble.exeFaulting module path: unknownReport Id: e95d6310-8cf2-11e2-bd8a-f46d049af7baEvent Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-03-14T22:02:50.000000000Z" /> <EventRecordID>19512</EventRecordID> <Channel>Application</Channel> <Computer></Computer> <Security /> </System> <EventData> <Data>mumble.exe</Data> <Data>1.2.3.0</Data> <Data>4d603982</Data> <Data>unknown</Data> <Data>0.0.0.0</Data> <Data>00000000</Data> <Data>c0000005</Data> <Data>90909090</Data> <Data>11b0</Data> <Data>01ce20ff9c6d80e4</Data> <Data>C:\Program Files (x86)\Mumble\mumble.exe</Data> <Data>unknown</Data> <Data>e95d6310-8cf2-11e2-bd8a-f46d049af7ba</Data> </EventData> </Event> Quote Link to comment Share on other sites More sharing options...
roxim5 Posted March 24, 2013 Share Posted March 24, 2013 I am also getting this issue. Have you been able to resolve it at all? Quote Link to comment Share on other sites More sharing options...
proto389 Posted April 5, 2013 Share Posted April 5, 2013 Hi every one!I have the same issue when i launch mumble. Before i had the same problem with firefox, and i resolve it the same way.That is the problem's detail: Signature du problème : Nom d’événement de problème: BEX Nom de l’application: mumble.exe Version de l’application: 1.2.3.0 Horodatage de l’application: 4d603982 Nom du module par défaut: StackHash_0a9e Version du module par défaut: 0.0.0.0 Horodateur du module par défaut: 00000000 Décalage de l’exception: 0726706c Code de l’exception: c0000005 Données d’exception: 00000008 Version du système: 6.1.7601.2.1.0.256.48 Identificateur de paramètres régionaux: 1036 Information supplémentaire n° 1: 0a9e Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789 Information supplémentaire n° 3: 0a9e Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789 Lire notre déclaration de confidentialité en ligne : http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion : C:\Windows\system32\fr-FR\erofflps.txt  There is the event viewer result: La description de l’ID d’événement 14 dans la source nvlddmkm est introuvable. Le composant qui a déclenché cet événement n’est pas installé sur l’ordinateur local ou l’installation est endommagée. Vous pouvez installer ou réparer le composant sur l’ordinateur local. Si l’événement provient d’un autre ordinateur, les informations d’affichage doivent être enregistrées avec l’événement. Les informations suivantes étaient incluses avec l’événement : \Device\Video5 CMDre 00000000 00000080 00000000 00000005 0000000b I have this problemm for about 2 weeks, i'll be very greatful if someone can resolve that for us ! :)Best regards Quote Link to comment Share on other sites More sharing options...
tyermalin Posted April 5, 2013 Author Share Posted April 5, 2013 Hey everyoneI found some kind of temporary fix that does the trick more or less.I launch mumble with admin rights + Win XP SP3 compatibilty. It works but you do not get the output sound. To go around this, I go in setup, do "applicate" then "cancel" and by some kind of magic it works.I hope this can help. Quote Link to comment Share on other sites More sharing options...
proto389 Posted April 7, 2013 Share Posted April 7, 2013 it doesn't works for me :( Quote Link to comment Share on other sites More sharing options...
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