Sound Dies Until Restarting Mumble

[nacey]

Me again!

I have one particular user who has this issue:

 

Recently I've been having a lot of problems where I can't hear people speaking in Mumble suddenly (mid-conversation). I can still hear WoW and other sounds, but Mumble is mute. This only seems to fix itself when I close and reopen mumble and unplug and replug my headset into my computer. In addition, people can still hear me on Mumble during this time.

 

I should be able to get whatever other details you need. Any suggestions or ideas as to what could be causing it? It seems to happens pretty often, every 5-10 minutes I think.

Thanks.

[rawnar]

Looks like a sound driver problem, as he needs to unplug and replug his headset.

If he is on windows XP, he could try enabling positional audio for audio output. If he does not like the memory peaking done for the positional audio he can switch of all the plugins, by unchecking "Link to game and transmit position".

When this does not help, ask him to join this forum so we can help him directly. For starters he can post the version of mumble he is using and the part of his log where the audio output stops working.

[nacey]

I will point her at this thread.

Can you tell me where the Mumble log is? I've only found the server-side one for Murmur.

Version will be 1.2.2.

[pcgod]

The log is in %APPDATA%\Roaming\Mumble on Vista/7, it should be something similar on XP but I don't remember the exact path.

[fyria]

Appologies for the delay in response as I've been away for the last week.

To confirm with what Nacey was saying, I am indeed running the 1.2.2 client.

As for my logs, is there anything specific I'm looking for? I can't remember what time it was happening yesterday. Next time it occurs, I can post the portion of my log that it applies to.

[rawnar]

Okay better late then never. Within the log file look for the line starting with, Audio, WASAPI, DXAudio.

Could you please check the following when the problem occurs. Go to the configuration window of mumble and switch to advanced. Now check if you headphone can still be selected as the Audio Input or Audio Output device.